Blake is a keynote speaker, customer experience futurist, and author of two books on customer experience: The Customer Of The Future and More is More. She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, Omron and more. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. After getting laid off from her job at a Fortune 100 company Blake decided to Be Her Own Boss!
Jacob is a professionally trained futurist and one of the world’s leading authorities on leadership, the future of work, and employee experience. He is a keynote speaker and best-selling author of four books which are: The Future Leader, The Employee Experience Advantage, The Future of Work, and The Collaborative Organization. Jacob is the founder of The Future of Work University and is the host of the podcast, The Future of Work With Jacob Morgan. His work has been endorsed by the CEOs of Unilever, MasterCard, Cisco, KPMG, Nestle, T-Mobile, Best-Buy, Domino's Pizza, Ritz Carlton, Kaiser, & many others. After having terrible jobs working for other people, including getting an executive coffee over 12 years ago, Jacob decided to Be His Own Boss!